Frequently Asked Questions

A total loss occurs when the cost of repair of a vehicle exceeds a certain amount. It’s a situation where it makes more sense for the insurer to pay the pre-accident value of the damaged vehicle rather than repairing it.

The vehicle is totaled when: The cost of repair + salvage value > Actual Cash Value

It’s what the damaged metal is worth. This amount is normally provided by the salvage auction and is the average of what similarly damaged vehicles have sold for in the past.

Insurance carriers generally use valuation services to assess the value of your vehicle. CCC, JDPower Mitchell, and Audatex are the largest providers of valuation services.

Insurance companies must give you the valuation or appraisal report they used to determine your vehicle’s value. Insurance Total Loss Report Sample.

YES. If you believe your vehicle is worth more, you must prove a higher value. This is usually done by providing the carrier with an alternate report.

Contact a legitimately licensed auto appraiser, we charge $195 for a vehicle valuation report.

Yes, as long as the appraiser issuing it is licensed and competent.

Not unless we are disputing the condition and equipment listed on the insurer’s report.

We process appraisals AFTER full payment is made. We also do not offer refunds.

Yes, on first-party claims (against your own carrier), we will communicate with the other appraiser and reach an agreement. The cost of this service is an additional starting $250.

If you do not agree with your own company’s offer, your policy may include an appraisal provision. Typically,

• You get an appraisal (you pay)
• The company gets an appraisal (they pay)
• If the appraisers hired by the principals don’t agree on the value, the two appraisers must agree on an
umpire. The umpire is a third appraiser.